Passengers departing from Changi Airport can
look forward to a speedier and more flexible check-in experience
as Changi Airport Group (CAG) commences a phased approach to
implementing self-service initiatives in its departure halls, with
a trial with Jetstar Asia as its airline partner.
This is part of the Fast and Seamless Travel at
Changi (FAST@Changi) programme which CAG plans to roll out
progressively at Changi Airport, including in the new Terminal 4.
The on-going trial of a number of self-service
functions – check-in, bag tagging and bag drop – will run for
about three months until August 2014. It will enable CAG to assess
improvements and adjustments needed for the hardware and software
of the various systems. Feedback from passengers will also be
sought to fine-tune the operations and processes to achieve a
better user experience.
Two self bag-drop units and four self check-in
kiosks have been fitted alongside the Jetstar check-in counters in
Terminal 1. Passengers on selected Jetstar flights are invited to
use these self-service options. At the self check-in kiosk,
passengers print their boarding pass as well as baggage tag after
checking in. After tagging their baggage, they can drop it off at
the self bag-drop counter. A receipt is provided for checked-in
Instructional videos and signs are available to
guide passengers, and on-ground staff are also present to provide
assistance. Since the trial started earlier this month, about
1,000 passengers have used the FAST facilities.
The automation of the check-in process is
expected to see
productivity gains, better use of resources, enhanced operational
efficiency and long-term cost savings. For example, the overall
passenger handling capacity of existing airport infrastructure can
be increased as less space will be needed to check in the same
number of passengers. This allows airlines to better optimise
their resources to serve their passengers. Ground handling agents
can focus on providing more personalised forms of service.
For the passenger, the entire self check-in
sequence – including printing of boarding pass and bag tags, and
tagging and dropping off of baggage – is done in a matter of
minutes. The time taken is expected to be reduced as travellers
gradually gain familiarity with this mode of processing given the
growing use of self-service options in airports around the world.
With the full roll-out of FAST@Changi, passengers will eventually
be able to check-in for their flight at their own convenience and
with greater flexibility.
Mr Barathan Pasupathi, CEO, Jetstar Asia said,
"Jetstar Asia will be the first airline in Singapore to be working
with Changi Airport on a self check-in kiosks and bag-drop service
for our savvy customers who expect innovative solutions from
Jetstar to make travel even easier and more accessible. The
self-service offering will streamline our operations and increase
productivity at the check-in counters, helping us to focus on
costs and pass on the savings to our customers through low fares."
CAG says it expects more airlines to come
onboard the FAST@Changi programme.
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