United Airlines customers returning to the
United States through Newark Liberty International Airport can now
enjoy a faster, more flyer-friendly customs experience.
The airline has installed 20 Automated Passport
Control (APC) kiosks by BorderXpress in the Terminal C customs
hall at its Newark Liberty hub – the New York area’s premier
United’s new APC kiosks expedite the U.S.
Customs and Border Protection (CBP) entry process by enabling
United customers to scan their passport and complete their customs
declaration before proceeding to a CBP officer. The kiosks
significantly reduce customs wait times, accelerating the
screening process by an average of 89% according to
Vancouver Airport Authority, which manufactures the units.
“This technology will offer our customers
shorter wait times, less congestion and faster flight
connections,” said Don Wright, the airline’s vice president at
Newark Liberty. “We’re pleased to bring Automated Passport Control
to our New York-area hub, and we will continue to invest in
services that provide more choice, control and convenience to our
Robert E. Perez, director of
CBP’s New York Field Operations, said, “U.S. Customs and Border
Protection places a significant value on our public-private
partnerships, and we continue to collaborate on innovations to
improve the international arrivals process ... The Automated Passport Control
kiosks are a prime example of our efforts to deploy a solution
that is mutually beneficial for CBP, airline carriers, airport
authorities and international air travelers.”
United customers who use the kiosks follow a set
of simple on-screen instructions to obtain a receipt confirming
their identity and flight information. Passengers then bring the
receipt and their passport to a CBP officer for final processing.
United has rolled out APC kiosks at its hubs in
Chicago and Houston over the past year and plans to deploy an
additional 10 units at Newark Liberty in the coming weeks.
service is free to all international travelers with a U.S. or
Canadian passport and does not require pre-registration.
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