Bombardier Expands Customer Response Team with Six New Trucks

Bombardier has expanded its Customer Response Team (CRT) with the addition of six new CRT trucks in the United States for business aircraft customers.

The CRT trucks will be pre-positioned to enable each team to be dispatched from strategic locations closer to business aircraft customer's sites.

The trucks will be deployed over the next three months to locations in: Columbus, Ohio; Houston, Texas; Miami, Florida; San Francisco Bay Area, California; Washington DC; and White Plains, New York.

The new trucks will be manned by two technicians - one avionics technician and one maintenance technician supported by the customized truck carrying state-of-the-art diagnostics equipment supporting all families of Bombardier business aircraft, as well as a wide array of equipment to perform a variety of unscheduled or scheduled maintenance tasks.

The Customer Response Team also includes a dedicated aircraft which shuttles parts and/or technicians for the resolution of Aircraft on Ground (AOG) for business aircraft in the continental United States. 

Customer Response Team Line Station - Nice, France

Bombardier has also opened a Line Maintenance Station in Nice, France at Aeroport Nice Cote d'Azur (NCE).

The new Line Maintenance Station will provide AOG/line maintenance support to business aircraft customers in southern France and northern Italy.

The station will consist of two technicians and a CRT van which will complement the maintenance services available at the Bombardier Service Centre located in Amsterdam, The Netherlands.

The new CRT trucks in the United States and the Line Maintenance Station in Nice, France, will be connected with Bombardier's 24/7 Customer Response Centre, and the company's wholly owned business and commercial aircraft service centres as well as Bombardier's world class Customer Support team.