Wyndham Launches Online Learning Management System

Wyndham has launched an online learning management system aimed at enhancing and expanding training opportunities for thousands of franchisees.

Available at no additional cost to hotel owners in the U.S. and Canada - with plans to expand internationally later this month - the system, known as the SoHO Learning Zone or SLZ, provides hotel general managers with easy access to a wide variety of self-paced training courses as well as live and pre-recorded webinars covering nearly all aspects of the hospitality business.

The system also provides managers with the ability to enroll new team members, create customized learning paths and monitor team progress, all through one central portal.

The system is administered by the Wyndham Hotel Group’s School of Hospitality Operations (SoHO).

“In designing and developing this system, we wanted to ensure that we are providing franchisees with one of the most comprehensive and robust training systems available,” said Annemarie Fairweather, senior vice president of Global Learning and Development at Wyndham Hotel Group. “Not only is the system simple and easy to use but it provides our hotel owners with a highly effective and efficient way of managing their professional development and the development of their teams.”

Nearly 100 training courses are available through the new system, all of which were either developed by Wyndham Hotel Group or licensed for use through the American Hotel and Lodging Association. Course topics are diverse and range from everything from front desk operations and service culture, to online reputation management and marketing, to best practices in housekeeping.