InterContinental Hotels Group has launched a
bespoke training programme for the food and beverage (F&B) teams
in its hotels across the Asia, Middle East and Africa (AMEA) and
Greater China regions.
The programme, initially rolled out with more
than 10 courses incorporating over 500 video lessons, was
developed in collaboration with global hospitality education
provider Lobster Ink. The company has plans to develop more
courses over time.
More than 7,000 employees across 325 hotels are
currently undergoing training in various courses, with close to
2,000 already completing them.
Certain courses are tailored to the
company's brands including InterContinental Hotels & Resorts,
Crowne Plaza, Holiday Inn, Holiday Inn Express and Hotel Indigo.
For every course they complete, participants also receive
accreditation by both the Institute of Hospitality and IHG which
formally endorse their qualification and recognise the high
quality standards they are delivering to the hospitality industry.
Phil Broad, Vice President, Food & Beverage,
AMEA, IHG said, "Food and beverage is a key part of our business
and over 80% of our guests eat breakfast with us. We know
that if a customer has a good experience at breakfast, they are
more likely to come back for lunch and dinner. It is vital our
hotels understand and are delivering the right breakfast standards
according to what our guests want and need, and that sparked the
development of the IHG F&B Training System."
"Since the development of our bespoke breakfast
standards course, our training has gone on to include topics such
as lunch and dinner standards and problem resolution. Since its
launch, the programme has been very well-received amongst our
colleagues and we are confident it will provide the F&B teams in
our hotels with the tools they need to deliver high quality,
consistent experiences for our guests and customers dining with
us," he added.
IHG is one of the largest casual dining operators in the
world with over 5,400 restaurants and bars, and more than 800
dining outlets across 246 hotels in Asia, Middle East and Africa.
More than 200 restaurants and bars will be unveiled in AMEA as IHG
opens the 137 hotels in its pipeline over the next three to five
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