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Airline Seat Discomfort Top Gripe Amongst Southeast Asian Travellers

Home Search Send to Friend Latest Travel News Asia Monday, 18 August 2014
 

TripAdvisor has unveiled the results of its inaugural air travel survey of more than 1,200 respondents from Southeast Asia.

"Interest in international flights continues to rise despite some persistent air travel frustrations, such as uncomfortable seats, limited leg room and unpredictable flight changes but we are also seeing some positive signs as flyers report easier booking and more flight routes that help improve the traveller experience," said Andrew Wong, regional director of TripAdvisor Flights, APAC.

The top five flyer complaints about air travel are as follows, with uncomfortable seats or limited legroom topping the list:

1. Uncomfortable seats / limited legroom 61%
2. Unpredictable flight delays / cancellations 50%
3. Costly airline fees and ticket prices 50%
4. Long security lines 43%
5. Loud / crying children 42%

When travellers were asked which amenities would most improve their inflight experience, their answers reflected these frustrations: "more legroom" (28%) and "more comfortable seats" (24%) were their top answers. For long-haul flights of over four hours, 80% of travellers are willing to pay an additional fee for extra legroom. As for those frustrated by loud and crying children, 48% of respondents would pay to sit in a child-free section.

Travellers were also asked about air travel improvements over the past five years. The top five biggest improvements in air travel:

1. Easier booking 63%
2. More affordable flights 49%
3. More flight routes / options 45%
4. More streamlined check-in process 38%
5. Better in-flight entertainment options 25%

Mobile and Inflight WiFi

The top three uses of mobile devices by travellers include research flight prices (57%), check-in to flights (56%) and check flight status (54%).

Once in the air, travellers are less eager to go online with 95% saying they rarely or never purchase their carriers inflight Wi-Fi service.

Favourites

It will come as little surprise to frequent travellers in the region that amongst the many airlines available , travellers in Southeast Asia have named AirAsia and Singapore Airlines as their favourite low-cost and full service carrier respectively.

Singapore Changi Airport was also recognised as the regions favourite airport with 64% of respondents naming it their preferred airport. Flyers cite easy navigation (45%), wide variety of shopping (44%) and wide variety of dining options (41%) as the reasons that Changi has emerged tops.

See other recent news regarding: Interviews, Pictures, Videos, TripAdvisor, Travel Trends, AirAsia, Changi

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