An elite group of Etihad Airways cabin crew are
set to become the airline’s first flying butlers, having completed
a specially tailored three week training course in London.
handpicked team of 13 men and women – all based in the airline’s
home of Abu Dhabi – honed their hospitality skills during training
at the world-renowned Savoy Hotel.
A series of master classes
given by the hotel’s Head Butler, Sean Davoren, focused on
etiquette and protocol, valet skills and concierge services, to
boost the cabin crew’s existing high level customer service
The role of Etihad’s flying butler is
to look after VIP guests booked in Etihad Airways’
three room cabin,
The Residence by Etihad, which features a living
room, private shower room and double bedroom.
Residence will take to the air in December on board the airline’s
first Airbus A380 aircraft. The A380 will be deployed on Etihad
Airways’ popular Abu Dhabi to London Heathrow route.
The newly qualified flying butlers, who all currently work as
inflight chefs or food and beverage managers on board Etihad Airways’ long-haul fleet of aircraft, were given the special
training at the London School of Hospitality and Tourism at the
University of West London, as well as on-the-job training at the
The Savoy was chosen by Etihad
Airways’ management as the premier location for the tailored
training course, as the hotel was one of the first in the world to
establish its own academy to teach professional butlers.
the Savoy’s Head Butler, said, “The Etihad Airways trainees have
been an absolute joy to work with and they all now possess the
skills required to provide the highest standard of hospitality for
the airline’s premium guests, by blending the discretion of a
traditional English butler with the efficiency of a 21st century
The first Etihad Airways A380
service will fly from the UAE capital to London’s Heathrow Airport
on Saturday, 27 December. The airline will receive three more of
the superjumbo aircraft in 2015 and the new planes will fly from
Abu Dhabi to London and Abu Dhabi to Sydney. New York will follow
as the next destination for the A380.
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