United Airlines has unveiled details of its two
new lounges for premium customers at London Heathrow - the United
Global First Lounge and the United Club – at London Heathrow
Airport’s new Terminal 2, The Queen’s Terminal.
United will be the
first airline to operate from Terminal 2 when it opens on 4 June
2014, bringing its 17 daily Heathrow flights – currently split
between Terminals 1 and 4 – under one roof.
Later this year, the
operations of United’s 22 Star Alliance partners serving Heathrow
will progressively move to Terminal 2, the alliance’s new home at
“We’re very excited about our move to Terminal 2
and these extensive and sophisticated lounges reflect the
importance of Heathrow to United’s global route network,” said
Jake Cefolia, United’s vice president of Atlantic & Pacific sales.
“We operate more flights to and from Heathrow than any other U.S.
airline, and many of our most valued customers travel regularly on
the 17 daily flights that link London with six of our U.S. hubs.
These lounges will enable us to provide these customers with the
best levels of service on the ground as well as in the air.”
Together, the two lounges occupy
22,000 square feet (2,043 square meters) of space and are located
near the airline’s gates in Terminal 2’s satellite concourse.
Both facilities feature floor-to-ceiling windows
with views of the airfield and will offer complimentary food, beverages (including alcoholic
beverages) and Wi-Fi. Seating areas and furnishings are conducive
to either relaxing or getting work done, with abundant power
United Global First Lounge
The United Global First Lounge, for customers
travelling in United Global First (first class), features an
oversized Big Ben-style clock in the tea lounge section.
features include a buffet area, a wine room, private phone booths
and a quiet zone with couches and privacy drapes. Customers using
the lounge will have the option of pre-flight dining from an
Customers holding boarding passes for
same-day travel in first class on flights operated by other Star
Alliance carriers departing from Heathrow will be able to visit
the United Global First Lounge.
United Club, for United Club members and customers travelling in
United BusinessFirst (business class), is the first facility
outside the U.S. to feature the new United Club design concept.
Its open layout has a variety of seating for over 280 guests.
Amenities include a 25-seat full service bar, two buffet areas, a
TV lounge and seven private phone booths.
Adjacent to the
United Club are eight spacious shower suites for the use of
customers using either the Global First Lounge or the United Club,
offering complimentary toiletries and valet service with garment
pressing and steaming.
Star Alliance Gold members and
business-class customers holding boarding passes for same-day
travel on flights operated by other Star Alliance carriers
departing from Heathrow will be able to visit the United Club.
The Heathrow facilities will be the eighth United Global First
Lounge and the 50th United Club in the airline’s global network.
United Global First and United BusinessFirst
customers arriving at Terminal 2 from the U.S. will be able to
enjoy a complimentary shower and refreshments at the Arrivals
Lounge, located in the terminal’s Arrivals Hall.
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