Changi Implements Self Service and Passenger Processing Technology

Singapore’s Changi Airport has equipped more than 450 check-in counters and 111 boarding gates with SITA AirportConnect Open.

Under the new system, airlines across three terminals at Changi Airport have migrated to this new platform, which supports both agent-assisted and self-service passenger processing.

SITA’s Airport iValidate technology, which is part of SITA’s wider business intelligence and passenger flow management solution at Changi, automatically verifies passengers’ paper and mobile bar-coded boarding passes to better facilitate the flow of passengers through airport security.

Ilya Gutlin, SITA President, Asia Pacific, said, “The Changi Experience is legendary. Not only does the airport provide exceptionally high levels of service quality, it is also a visionary airport which embraces new technology to improve the passenger experience. Changi trusted us with a challenging five-month migration to SITA’s technology across the airport, and I’m proud to say that our combined teams delivered on time. Now that our common-use and self-service systems are in place, we have a platform for future innovations in passenger processing, mobile technology and many other areas.”

SITA has enjoyed a presence in Singapore, which serves as the company’s Asia Pacific headquarters, since 1968. Home to one of SITA’s two Global Command Centers, Singapore provides mission-critical technology, communications and support for the entire air transport community, including air traffic control, border agencies, airlines and ground handlers.

Changi Airport is regarded by many travellers as the ‘World’s Best Airport’, and it often wins numerous prestigious awards labeling it as such. It  is the world’s seventh busiest airport in terms of international traffic. A major hub in Asia, it serves more than 100 airlines flying to more than 250 cities in about 60 countries and territories worldwide. In 2012, Changi Airport handled more than 51 million passenger movements, an annual record. A flight takes off or lands at Changi roughly once every 100 seconds. Changi Airport is the world’s most awarded airport with more than 420 accolades received since it opened in 1981.