Kempinski Hotels Deploy Nor1’s Upsell Solutions

Kempinski Hotels has selected Nor1 to provide its data-driven upsell platform for the portfolio of 80 luxury properties.

Silicon Valley-based Nor1 gives Kempinski’s millions of guests the opportunity to enhance their stays with custom upgrade offers which also optimize revenue for the hotels.

Kempinski Hotels will immediately begin roll out of Nor1’s signature eStandby Upgrade at its properties as diverse as Hotel Adlon Kempinski Berlin, Emirates Palace Abu Dhabi, The Stafford London by Kempinski, or the Kempinski Grand Hotel des Bains in St. Moritz.

“This agreement underscores Kempinski’s commitment to our guests and to innovation,” said Riko van Santen, Vice President Digital Strategy & Distribution for Kempinski Hotels. “Nor1’s dynamic, data-powered upsell offers are as unique as every Kempinski hotel, and tailor-made for each of our guests who expect excellence and value individuality.”

Guests will receive exclusive eStandby Upgrade offers when they book directly with Kempinski for upgrade deals on suites, spa treatments, and other hotel services.

Integration of the enterprise-level FrontDesk Upsell will follow. FrontDesk Upsell provides a sophisticated level of Property Managment System (PMS) integration and management reporting that empowers front desk agents to better service each guest at the time of check-in.

Both solutions are powered by PRiME, Nor1’s patented decision intelligence engine, that uses buyer-behavior dynamics, predictive analytics and complex algorithms to make dynamic and personalized offers.

“Kempinski is a pioneer in hospitality and we are pleased to partner with a brand that is as committed to the guest experience as it is to the success of each property,” said Jason Bryant, Founder and co-CEO of Nor1, Inc. “Our pledge to our hotel partners is to improve guest interactions from the time a reservation is confirmed through the completion of a guest’s stay. We take a data-driven approach to engineering meaningful and targeted communications that drive long-term loyalty.”

Nor1,