Passengers at Miami International Airport can
benefit from shorter queues in passport control thanks to new
self-service passport control kiosks from SITA.
The new kiosks can process passengers in less
than two minutes, compared to longer waits for a U.S. Customs and
Border Protection agent during peak travel periods.
Maurice Jenkins, Director of Information Systems
and Telecommunications, Miami International Airport, said, “Our
aim is to provide excellent service to our passengers. During the
Thanksgiving holiday period, we are expecting more than 900,000 passengers to pass through MIA. SITA’s kiosks are reducing wait
times and making arrival in Miami faster and easier for international passengers.”
All U.S. passport holders and
returning Canadian passport holders are eligible to use the new
kiosks, which partially automate the inspection process for people
entering the United States.
The kiosks scan the passenger’s
passport, collect flight information and declaration data, take a
photo and give the passenger a receipt. Passengers then present
their receipt to an agent on the way out.
SITA President, Americas, said, “Miami International Airport is
one of the first airports in the U.S. to offer self-service kiosks
for international passengers. As the global leader in integrated
border solutions, SITA is providing kiosks that will streamline
the passenger arrival process, while helping border control agents
maintain high security levels. Other airports using similar
technology have reduced wait times by up to 36%.”
SITA is providing the new kiosks in collaboration with Vision-Box,
a specialist in automated border control systems and electronic
identity solutions. The kiosks incorporate biometric technology,
which the airport may deploy at a later stage to further enhance
efficiency and security.
The airport has installed 36
kiosks, which are located in the North Terminal, and plans to
deploy additional kiosks in 2014.
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