Turkish Airlines Adds SITA Kiosks to Airports in Turkey

Turkish Airlines is installing SITA’s new self-service check-in kiosks in three of Turkey’s busiest airports to enhance customer service for its 38 million annual passengers.

Mehmet Buyukkaytan, Senior Vice President, Ground Handling Operations, Turkish Airlines, said, “Turkish Airlines is growing at double-digit rates, while maintaining its strong reputation on service quality. SITA’s kiosks shorten aircraft turnaround time and help us optimize our resources. Most importantly, they support increasing passenger satisfaction by reducing queues and offering more flexibility to the passengers on their travel experiences.”

To celebrate the 2,000th S3 kiosk deployed globally, SITA has presented Turkish Airlines with a black kiosk specially-branded with the airline’s logo and a floor decal reading ‘2000th SITA S3 kiosk.’ The special kiosk is located at Turkish Airlines’ headquarters in Istanbul.

Hani El-Assaad, SITA President, Middle East, India and Africa, said, “Turkish Airlines has a long history with our self-service technology, so it’s very rewarding for us to celebrate our 2,000th S3 kiosk together. The new kiosks will help the airline process more passengers more efficiently, especially during peak travel times. In fact, our studies have shown that the kiosks can help increase passenger processing speed by as much as 25%.”

Turkish Airlines has already installed approximately 70 new kiosks at Istanbul’s Atatürk International Airport. The airline plans to deploy 10 additional kiosks in total in Esenboğa International Airport, Ankara, and Adnan Menderes Airport, Izmir.

Turkish Airlines flies to 243 destinations in 105 countries.