Carlson Wagonlit Travel (CWT) enjoyed steady
performance in its business travel activities in 2012, and
significant growth in specialized areas, including CWT Meetings &
Events and CWT Energy Services.
Overall sales volume fell by 1.1% to
US$27.7 billion from US$28.0 billion in 2011, and the number of
transactions managed by CWT also fell slightly by 0.2% to 61.7
million compared to 61.9 million in 2011. New business sales in
2012 reached US$1.7 billion.
CWT grew most in Latin America, where
transactions increased by 21% year-on-year, enhanced by the
additional business from the acquisitions of Net Tours and Centenial Group in 2011, and by operations in Chile and Mexico,
which performed particularly well.
Transactions in North America,
a significant market for CWT, increased by 2.3%, mirroring a more favorable economic environment.
Transactions in Asia Pacific
decreased by 2.4% year-on-year, despite strong performance in
China and Japan, and dropped by 4.4% in Europe, the Middle East
and Africa, reflecting the economic climate throughout the region
Douglas Anderson, CWT president and chief executive
officer, said, “We are very pleased with our performance over
the last year. As a global company with local operations all over
the world, our diverse client portfolio has provided stability despite a fluctuating economic climate.”
CWT’s Specialized Business
CWT Energy Services,
a division entirely dedicated to facilitating travel for clients
operating in oil and gas services and maritime and drilling
exploration, grew by 22% and managed more than 2.3 million
transactions for customers in 2012. CWT won business from several new
global accounts in this sector, in addition to expanding business
with existing clients. Energy companies are increasing their
travel globally, particularly in areas such as Latin America and
Asia Pacific, as they search for more energy sources and develop
new facilities around the world. CWT specializes in managing
travel for the complex requirements of the energy, resource and
maritime sector and is focusing on further strengthening and expanding its offer in 2013.
CWT Solutions Group, the company’s
consulting arm, grew by 17% and continued to introduce innovative
ways to help companies get the best value from their travel
programs and identify savings opportunities in even the most
mature travel programs.
CWT Meetings & Events organized
35,000 meetings and events around the world for one million
delegates and grew by 10% globally in 2012. This growth reflects
companies’ needs to keep a close eye on cost control and introduce
strategically managed meetings policies and programs that drive
both results and savings.
Other notable progress in 2012 included
the acquisition of
WorldMate, a leader in mobile travel
technology, putting CWT in full control of its own ‘mobile
destiny;’ and CWT’s ongoing commitment to responsible business, as
it became a signatory of the United Nations Global Compact,
related to human rights, the environment and anti-corruption.
“2013 will be another
exciting year for CWT,” said Anderson. “As part of our commitment
to delivering the perfect trip to our clients and their travelers,
we are investing further in our mobile services as well as driving
change and value in managed travel through innovative tools and
Expanding mobile and online services Working with
WorldMate teams, CWT continues to reinforce its mobile offering to
provide a more personalized and relevant approach to travelers. In
2013, CWT To Go powered by WorldMate will include additional
tools, including an iPad version.
In addition to the automatic
synchronization of CWT trips, travelers will also be able to
forward to the app any trips booked through other channels, thus
allowing all travel itineraries to be stored and managed within
one place. Mobile booking, traveler profile updates and the
ability to make booking changes through the app will also be
integrated this year.
Travelers will also see new tools and
improvements to CWT Portal – the CWT gateway to all online travel
services – with 24/7 access to a range of traveler tools and
Ensuring traveler wellbeing Ensuring
employees stay safe when they travel on business, especially to
high-risk destinations, remains a major priority for CWT. 2013
will see CWT further reinforce its travel safety and security
services to keep travelers in the know while they are on the move
and help them if their travel plans get disrupted.
CWT is tackling the wider picture of employee wellbeing; following
on from its research into traveler stress, productivity levels and
the consequent impact on cost, CWT will pilot its Travel Stress
Index with clients during the first half of 2013.
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