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ACI Names Winners of Annual Airport Service Quality Awards

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ACI has unveiled the winners of its annual Airport Service Quality (ASQ) Awards 2012.

In the Best Airport by Region category, the Best Airport in the Asia Pacific region is Seoul Incheon Airport, followed by Singapore Changi Airport, Beijing International Airport, New Delhi International Airport and Hong Kong International Airport.

In the Best Airport by Size category, the highest ranked airports in the 5 airport sizes are all from the Asia Pacific region, they are: Hohhot Baita International Airport, Chubu Centrair International Airport, Nagoya, Seoul Gimpo International Airport, Seoul Incheon Airport and Singapore Changi Airport.

Commenting on the results, ACI Asia Pacific Regional Director, Mrs. Patti Chau, said, “I wish to extend my congratulations to all the Asia Pacific airports in the ASQ Awards 2012. I am delighted to see that Seoul Incheon Airport is once again the top performer in our region. I am particularly thrilled to see that out of the entire top performing airports under the Best Airport by Size category, over 80% are from the Asia-Pacific region. This is a well-deserved recognition to airports in our region who are continuously striving for and committed in delivering excellent customer service.”

ASQ Awards are presented in four categories that include: Best Airport by Region, Best Airport by Region (fewer than 2 million passengers per year), Best Airport by Size, and Best Improvement.

At the 2012 World Annual General Assembly in Calgary, Alberta, Canada, ACI said that it would discontinue the Best Airport Worldwide award category to focus more attention on categories that facilitate comparison, particularly airport size and region.

Best Airport by Region

Africa
1. Cape Town
2. Durban
3. Cairo
4. Mauritius
5. Johannesburg

Asia Pacific
1. Seoul Incheon
2. Singapore
3. Beijing
4. New Delhi
5. Hong Kong

Europe
1. Moscow Sheremetyevo
2. Malta
3. Edinburgh
4. Keflavik
5. Zurich

Latin America-Caribbean
1. Cancun
2. Guayaquil
3. Montego Bay
4. San José
5. Barbados

Middle East
1. Abu Dhabi
2. Dubai
3. Doha
4. Tel Aviv
5. Bahrain

North America
1. Indianapolis
2. Ottawa
3. Tampa
4. Sacramento
5. Jacksonville

Best Airport by Region

Fewer Than 2 Million Passengers Per Year
Africa: Upington
Europe: Skopje
North America: Victoria

2 - 5 Million Passengers
1. Hohhot
2. Guayaquil
3. Ottawa
4. Chiang Mai
5. Winnipeg

5 - 15 Million Passengers
1. Nagoya
2. Hyderabad
3. Tianjin
4. Wuhan
5. Sanya

15 - 25 Million Passengers
1. Seoul Gimpo
2. Chongqing
3. Taipei
4. Hangzhou
5. Tampa

25 - 40 Million Passengers
1. Seoul Incheon
2. New Delhi
3. Mumbai
4. Tokyo Narita
5. Shanghai Hongqiao

Over 40 Million Passengers
1. Singapore
2. Beijing
3. Hong Kong
4. Shanghai Pudong
5. Guangzhou

Best Improvement

Africa: Mombassa
Asia Pacific: Sanya
Europe: Faro
Latin America-Caribbean: Santo Domingo
Middle East: Abu Dhabi
North America: Winnipeg

The awards ceremony for the 2012 top performers will take place at the ACI Europe / World Annual Congress and Exhibition 2013 in Istanbul, Turkey, 10-12 June 2013.

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