ASIA Travel

ACI Names Winners of Annual Airport Service Quality Awards

Search ASIA Travel Tips .com Send to Friend ASIA Travel Latest Travel News Thursday, 14 March 2013

ACI has unveiled the winners of its annual Airport Service Quality (ASQ) Awards 2012.

In the Best Airport by Region category, the Best Airport in the Asia Pacific region is Seoul Incheon Airport, followed by Singapore Changi Airport, Beijing International Airport, New Delhi International Airport and Hong Kong International Airport.

In the Best Airport by Size category, the highest ranked airports in the 5 airport sizes are all from the Asia Pacific region, they are: Hohhot Baita International Airport, Chubu Centrair International Airport, Nagoya, Seoul Gimpo International Airport, Seoul Incheon Airport and Singapore Changi Airport.

Commenting on the results, ACI Asia Pacific Regional Director, Mrs. Patti Chau, said, I wish to extend my congratulations to all the Asia Pacific airports in the ASQ Awards 2012. I am delighted to see that Seoul Incheon Airport is once again the top performer in our region. I am particularly thrilled to see that out of the entire top performing airports under the Best Airport by Size category, over 80% are from the Asia-Pacific region. This is a well-deserved recognition to airports in our region who are continuously striving for and committed in delivering excellent customer service.

ASQ Awards are presented in four categories that include: Best Airport by Region, Best Airport by Region (fewer than 2 million passengers per year), Best Airport by Size, and Best Improvement.

At the 2012 World Annual General Assembly in Calgary, Alberta, Canada, ACI said that it would discontinue the Best Airport Worldwide award category to focus more attention on categories that facilitate comparison, particularly airport size and region.

Best Airport by Region

1. Cape Town
2. Durban
3. Cairo
4. Mauritius
5. Johannesburg

Asia Pacific
1. Seoul Incheon
2. Singapore
3. Beijing
4. New Delhi
5. Hong Kong

1. Moscow Sheremetyevo
2. Malta
3. Edinburgh
4. Keflavik
5. Zurich

Latin America-Caribbean
1. Cancun
2. Guayaquil
3. Montego Bay
4. San Jos
5. Barbados

Middle East
1. Abu Dhabi
2. Dubai
3. Doha
4. Tel Aviv
5. Bahrain

North America
1. Indianapolis
2. Ottawa
3. Tampa
4. Sacramento
5. Jacksonville

Best Airport by Region

Fewer Than 2 Million Passengers Per Year
Africa: Upington
Europe: Skopje
North America: Victoria

2 - 5 Million Passengers
1. Hohhot
2. Guayaquil
3. Ottawa
4. Chiang Mai
5. Winnipeg

5 - 15 Million Passengers
1. Nagoya
2. Hyderabad
3. Tianjin
4. Wuhan
5. Sanya

15 - 25 Million Passengers
1. Seoul Gimpo
2. Chongqing
3. Taipei
4. Hangzhou
5. Tampa

25 - 40 Million Passengers
1. Seoul Incheon
2. New Delhi
3. Mumbai
4. Tokyo Narita
5. Shanghai Hongqiao

Over 40 Million Passengers
1. Singapore
2. Beijing
3. Hong Kong
4. Shanghai Pudong
5. Guangzhou

Best Improvement

Africa: Mombassa
Asia Pacific: Sanya
Europe: Faro
Latin America-Caribbean: Santo Domingo
Middle East: Abu Dhabi
North America: Winnipeg

The awards ceremony for the 2012 top performers will take place at the ACI Europe / World Annual Congress and Exhibition 2013 in Istanbul, Turkey, 10-12 June 2013.

See other recent news regarding: Interviews, Pictures, Videos, ACI, Turkey, Istanbul

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address to the right. You can also stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
Exclusive HD video interview with Mr. Fumihiro Sakakibara, General Manager - Japan, Macao Government Tourism Office. Aviation industry update from the Group CEO of AirAsia, Mr. Tony Fernandes, and Gary Chapman, Emirates' President Group Services and dnata. Exclusive HD video interview with Mr. John R. Rolfs, General Manager of The Ritz-Carlton, Tokyo and Vice President Japan & Korea. In this interview, filmed in a luxurious suite at The Ritz-Carlton, Tokyo on Sunday, 24 September 2017, we ask Mr. Rolfs to tell us more about the property.
Macao Tourism Update Aviation: AirAsia and Emirates The Ritz-Carlton, Tokyo
What exactly is going to happen to The Dusit Thani Bangkok hotel, when will it close, what about the staff, when will the new Dusit Thani Bangkok open and what will it be like? In this exclusive HD video interview with Ms. Sukanya Janchoo, General Manager of The Dusit Thani Bangkok, Steven Howard of asks Khun Sukanya about the hotel, its markets, RevPAR and these major changes. Travelodge Hotels Asia’s Brands and Expansion Plans - Exclusive HD Video Interview with Stephen Burt, Chairman. Exclusive HD video interview with Alejandro Bernabe, Group Director of Avani Hotels and Resorts. We talk about Avani Hotels' future plans and what exciting new developments are in the pipeline. You will also learn that Avani is about to announce a new sub brand, is currently building its first resort with private pool villas and what the group's position is on new technology.
Dusit Thani Bangkok Travelodge Hotels Asia Avani Hotels & Resorts
Jonathan Wigley, CEO of Travelodge Thailand, outlines expansion plans in HD Video Interview. Exclusive HD video interview with Myanmar's Minister of Tourism and Hotels, H.E. U Ohn Maung, about the status of tourism in the beautiful and mystical country of Myanmar (formerly known as Burma). Birth of a Luxury Thai Hotel Brand - HD Video Interview with Christopher E. Stafford, Chief Operating Officer of the newly formed 137 Pillars Hotels & Resorts.
CEO of Travelodge Thailand Myanmar Tourism Update Birth of Luxury Thai Hotel Brand
This HD video tour of Thai AirAsia X's brand new 337-seat Airbus A330-300 aircraft was filmed at Don Mueang Airport in Bangkok, Thailand on 14 May 2014  Exclusive HD video interview with Jaime J. Bautista, President & Chief Operating Officer (COO) of Philippine Airlines (PAL) HD video of the interior and exterior of a Thai Vietjet Airbus A320-200.
Thai AirAsia X A330-300 PAL President & COO Thai Vietjet A320-200
Inside Qatar Airways Boeing 787-8 Dreamliner - HD Video It takes 800 workers between 65 and 80 days to assemble, install, test, paint, furnish and deliver an Emirates Airbus A380. Showers, Bars, Lounge - The Emirates Airbus A380 Has Them All - HD Video Tour Thai Airways International Takes Delivery of Brand New Boeing 777-300ER
Qatar Airways B787 Emirates A380 Thai Airways B777-300ER
Latest Travel News
Copyright © 1997-2017