Shangri-La Opens Customer Contact Centre in China

Shangri-La Hotels and Resorts has opened a Customer Contact Centre in China.

The centre provides a toll-free service for inbound and outbound reservations to assist guests from mainland China, Hong Kong, Taiwan and Macau.

Located in Guangzhou, the Customer Contact Centre provides language support in Putonghua, Cantonese and English.

The centre also provides one-stop Golden Circle member service within Greater China, handling member enquiries, reservations and award redemptions.

"With 40 hotels in Greater China and more in the development pipeline, China remains a key focus in our group," said Kent Zhu, Shangri-La's chief marketing officer. "Our new dedicated customer contact centre will help us better serve our guests and enhance their overall booking experience."

For reservations, guests can call toll-free from:

Mainland China 400 120 5900
Hong Kong 2331 6688
Macau 0800 880
Taiwan 008 0185 5818

The Customer Contact Centre in China will operate seven days a week, 12 hours a day. After office hours, the China centre is supported by Shangri-La's Customer Contact Centre in Malaysia.