Shangri-La Hotels and Resorts has opened a
Customer Contact Centre in China.
The centre provides a toll-free service for
inbound and outbound reservations to assist guests from mainland
China, Hong Kong, Taiwan and Macau.
Located in Guangzhou, the Customer Contact Centre
provides language support in Putonghua, Cantonese and English.
The centre also
provides one-stop Golden Circle member service within Greater
China, handling member enquiries,
reservations and award redemptions.
"With 40 hotels in
Greater China and more in the development pipeline, China remains
a key focus in our group," said Kent Zhu, Shangri-La's chief
marketing officer. "Our new dedicated customer contact centre will
help us better serve our guests and enhance their overall booking
For reservations, guests can call toll-free
Mainland China 400 120 5900
Hong Kong 2331
Macau 0800 880
Taiwan 008 0185 5818
Customer Contact Centre in China will operate seven days a week,
12 hours a day. After office hours, the China centre is supported
by Shangri-La's Customer Contact Centre in Malaysia.
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