Delta Air Lines is transforming its inflight
sleep experience by offering Westin Heavenly inflight bedding,
designed and manufactured exclusively for Delta, in all of its
BusinessElite cabins throughout the world.
The new Westin Heavenly
inflight bedding product will be available on all BusinessElite
international flights, as well as BusinessElite flights between
New York’s John F. Kennedy International Airport and Los Angeles,
San Francisco and Seattle and between Atlanta and Honolulu,
beginning in June 2013.
BusinessElite customers will receive a
Westin Heavenly sleeping pillow and a comforter with extra
luxurious loft. Passengers on flights over 12 hours also will
receive a lumbar pillow.
“Delta is committed to
providing our customers with the best possible sleep experience in
the skies and we’re excited to partner with another leader in the
travel category, Westin Hotels and Resorts, who shares this goal,”
said Joanne Smith, Delta’s senior vice president – In Flight
Service. “In recent surveys, customers have told us that the most
important part of the inflight experience is sleep. The new Westin
Heavenly inflight bedding product is just one of the new amenities
Delta is introducing to ensure customers achieve a restful,
rejuvenating inflight experience.”
In addition to the new Westin
Heavenly inflight bedding, Delta is making investments in several
other products and services to revamp the inflight sleep
experience. These include a white noise channel on Delta Radio,
and new BusinessElite amenity kits featuring Tumi and Malin+Goetz
Delta is also enhancing the sleep
experience by expanding full flat-bed seating. The airline is
introducing full flat-bed seats in the BusinessElite cabin of all
transcontinental flights operating between New York and Los
Angeles, San Francisco and Seattle beginning in March 2013. All of
Delta's Boeing 757 and 767 aircraft serving these transcontinental
markets will offer the flatbed seats over the next 24 months.
Delta's decision to install full flat-bed seats on its
transcontinental flights complements the airline's current
investment in full flat-bed seats on its entire international widebody fleet of more than 140 aircraft. By summer, all
trans-pacific flight will have full-flat bed installed. By the end
of 2013, 70% of all Delta aircraft will have flat beds and,
in early 2014, Delta’s entire widebody fleet is scheduled to be
As a direct result of customer feedback,
flight attendants are also modifying their inflight service to
better foster sleep. BusinessElite flights now offer an “Express
Meal” that features lighter fare and a one-step delivery process
on all international flights departing after 9 p.m. and flights
between JFK and London’s Heathrow Airport.
Delta will be designing
a similar express meal menu for BusinessElite flights that are
less than 10 hours long, as well as transcontinental flights.
To create a more restful cabin environment, flight attendants
also are now proactively adjusting for appropriate lighting based
on the time of day and streamlining cabin announcements to
decrease noise disruptions.
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