ASIA Travel Tips.com

Frankfurt Airport Passengers Highest Users of Self-Service Bag Drop

Search ASIA Travel Tips .com Send to Friend ASIA Travel Tips.com Latest Travel News Tuesday, 12 February 2013
 

According to the 2012 SITA/Air Transport World Passenger Self-Service Survey, passengers using Frankfurt Airport are very keen on using self-service.

Frankfurt leads the way with the use of self-bag-drops, for example, as well as self-service check-in. However, because Frankfurt is so advanced in its use of kiosks and web check-in, interest in the use of mobile phone functionality is generally lower than global averages.

Frankfurt am Main is Germany’s busiest airport, with over 57 million passengers flying to 264 destinations in 113 countries. On the day of the survey, 45% of its passengers used a staffed bag-drop station, compared to 32% surveyed at airports across the rest of the world. For unstaffed bag-drop, Frankfurt is also ahead of the curve; here 7% of passengers used the service which is the highest rate recorded in the survey and double the global average. Likewise, 76% of passengers at Frankfurt had used self-service check-in, compared to 68% elsewhere. This could explain why passengers at Frankfurt rate check-in and bag drop as less stressful than passengers do at other airports.

Passengers in Frankfurt are also embracing self-service on mobiles. Some 44% of passengers check-in via their mobiles occasionally or frequently, while 43% used mobile boarding passes at the airport.

However, despite the relatively high usage, uptake of mobile self-services at Frankfurt could be higher. Many passengers are still reluctant to use mobile boarding passes. The main reason, given by 58% of respondents, is a preference for paper boarding passes. This ties in with a concern, expressed by 44% of passengers surveyed, that mobile phone services are not available at all airports. Another reason for the slower pick up of mobile check-in is that passengers at this airport are already heavy users of other self-service channels for check-in - web and kiosks - and it may take some time to change habits. Frankfurt passengers are also less interested in using their mobile phones for flight updates, searching for flights, navigating through the airport, boarding passes and promotions.

Dave Bakker, SITA President, Europe, said, “Frankfurt passengers have embraced self-service enthusiastically and, exactly as intended, it is improving their journey through the airport. Given the success of the existing self-service facilities, it is perhaps unsurprising that mobile phone functionality holds less interest. However, we have seen the take-up of mobile services accelerate across the rest of the world and the signs are certainly beginning to emerge that Frankfurt will follow suit.”

Frankfurt passengers are savvy users of social media. Their use of it for travel planning, such as storing their itinerary, searching for flights and planning who to sit next to, is above the global average. But they are more reluctant than others to use social media for shopping, and they would prefer not to have promotions coming through their social media accounts.

These key findings are from the seventh annual SITA/ATW Passenger Self-Service Survey, carried out with a sample of the 280 million passengers who pass through six of the world's leading airport hubs: Abu Dhabi International; Beijing Capital International; Frankfurt International; Hartsfield-Jackson, Atlanta; Chhatrapati Shivaji International, Mumbai; and Guarulhos International, Sao Paulo. The survey included 2,526 passengers from more than 70 countries.

See other recent news regarding: Interviews, Pictures, Videos, Frankfurt, SITA


Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address above, or return to the Latest Travel News Asia main page to see all the latest headlines. You can also s
tay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Exclusive HD video interview with Mr. Mazuki Husin, General Manager of the Primula Beach Hotel in Terengganu, Malaysia, and also Vice President of the Malaysia Hotel Association Terengganu Chapter. Exclusive HD video interview with Peter Cheng, General Manager of the Laguna Redang Island Resort in Terengganu, Malaysia A very brief glimpse into one woman's amazing journey sailing from California to Terengganu in Malaysia
Hotels & Tourism in Terengganu Laguna Redang Island Resort GM Sailing from California to Malaysia
Exclusive HD video interview with Ms. Ina Israel of Coco Beach Island Resort in Puerto Galera, Philippines Expansion / Upgrade Plans @ Banyan The Resort Hua Hin, Thailand. Exclusive Interview with General Manager, Khun Sirirat Murphy Exclusive HD video with Ms. Kanyarat Tantiviwat (Tarn), Director of Sales at The Haven Khao Lak Resort in Thailand
Coco Beach Island Resort Banyan The Resort, Hua Hin The Haven, Khao Lak
Exclusive HD video interview with Tin Kyi Min @ Yin Mon Oo, Director of Business Development of Mann Yadanarpon Airlines of Myanmar. Exclusive HD video interview with John Edwards, Executive Chef at The Orchard Wellness and Health Resort in Melaka, Malaysia Exclusive HD video interview with Art P. Boncato JR., Assistant Secretary of Tourism Regulation, Coordination and Resource Generation (TRCRG) at the Department of Tourism of Philippines
Mann Yadanarpon Airlines Exec Chef at Resort in Melaka Philippines Tourism
Exclusive HD video interview with Gilles Flores, General Manager of the Ngapali Bay Villas and Spa in Myanmar. Exclusive HD video interview with Ye Myat Min (Reggie), Commercial Director of Asian Wings Airways, a full service Myanmar-based airline Exclusive HD video interview with Dean Cid, General Manager of the Microtel by Wyndham Mall of Asia in Manila, Philippines
Ngapali Bay Villas Asian Wings Airways Microtel by Wyndham
An exclusive HD video interview about the elegant Airbus A350 XWB with David Velupillai, Marketing Director for Airbus Corporate Jets at Singapore Airshow 2014 Exclusive HD video interview with Ms. Myat Myat Tun, Deputy Director (Reservation/Ticketing & Interline) Commercial of Air Bagan in Myanmar ATR Demonstrates 72-600 Flight Simulator During Singapore Airshow 2014
Airbus A350 Air Bagan (Myanmar) ATR Simulator
Inside Qatar Airways Boeing 787-8 Dreamliner - HD Video It takes 800 workers between 65 and 80 days to assemble, install, test, paint, furnish and deliver an Emirates Airbus A380. Showers, Bars, Lounge - The Emirates Airbus A380 Has Them All - HD Video Tour Thai Airways International Takes Delivery of Brand New Boeing 777-300ER
Qatar Airways B787 Emirates A380 Thai Airways B777-300ER
Latest Travel News
Advertising
Advertising
© Copyright 1997 - 2015 - ASIA Travel Tips.com - All rights reserved.