LAN Airlinesí sales and check-in system will be
undergoing a comprehensive update this weekend, 8 and 9 September
As the process entails a global software
transition at all points of sale including airports, travel
agencies, sales offices, and LAN.com, some of the services and
sales channels that LAN passengers normally use will be
temporarily unavailable including online check-in, flight
purchase, upgrade to a higher class using coupons; LANPASS reward
redemption and booking changes and payment services.
To help avoid unnecessary inconvenience
passengers are being encouraged to take a few preventative measures:
- Be at
the airport at the time indicated on your boarding pass, 4 hours
before your flight.
- Take a printed copy of your boarding
pass to the airport. Otherwise, you should make sure you have a
copy of your sales receipt, the details of your ticket or your
booking code with you.
- Comodoro, Premium Silver and Premium LANPASS
members should have their Elite membership card with them.
Travelling Between 8 and 9 September 2012
Passengers who want to apply for an upgrade using coupons to a
higher class should do so through LAN.com. If this is not
possible, they should apply directly at the airport when they
arrive there on the day of their flight.
Travelling on 10 September 2012
- Passengers should only check-in
through LAN.com and apply for cabin upgrade from 9 September at
01:00am onwards, not before.
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