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United Airlines has launched what it is calling
an “Outperform Recognition Program” for employees.
The program is designed to reward
employees for excellent service to customers, and offers prizes to
customers who nominate the winning employees. Eligible customers
who are MileagePlus members can now nominate eligible employees
for service at the airport, on the phone, on a flight, or at any
other point in their experience with United and United Express,
using United’s mobile app, available for Apple and Android
devices.
The initial sweepstakes runs until 30
September 2012. At the end of this sweepstakes and future
quarterly sweepstakes for as long as the program is continued, the
company will select 16 winning employees randomly from the pool of
customer nominations to receive cash prizes, with the top prize
being $50,000 to one employee. Other cash prizes to employees will
be for $25,000, $10,000, $5,000 (three prizes) and $2,500 (ten
prizes).
The customer whose nomination is drawn as the
Grand Prize winner will win a voucher for two round-trip
first-class tickets, valid for U.S. travel, excluding Alaska and
Hawaii, or two round trip economy tickets valid for international
travel to anywhere that United flies. Other customer prizes
include frequent flyer mileage awards.
“At United we’re
focused on creating a culture where everyone enjoys coming to work
and gives excellent customer service because they want to,” said
Jeff Smisek, president and CEO of United. “We’re committed to
recognizing and rewarding our co-workers when they do an excellent
job for our customers.”
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