At Munich Airport, thousands of passengers have
already benefitted from the assistance of a new navigation system.
At six InfoGates throughout the airport,
passengers or meeters/greeters are linked within seconds via live
videoconference with a member of the airport information team who
can answer most questions immediately. During the conversation,
the two parties see each other as life-size screen images in real
In addition to that version with personal
customer locations, another interactive system is available at 17
locations in Terminal 1. Here the user can retrieve information
via touchscreen. For example, they can find out the quickest route
to their departure gate, along with the estimated walking time.
This system also offers information on the full range of services
available at the airport and will soon be installed in Terminal 2
as well, extending InfoGate coverage to all relevant passenger
areas at Munich Airport.
Last year these information pillars were
selected for the prestigious international 2011 Good Design Award.
The awards are announced annually
by the Athenaeum Museum of Architecture and Design in Chicago.
The InfoGate system, developed in-house by Munich
Airport specialists, offers extensive information and navigation
successful launch of InfoGate and the strong response, FMG has now
established a new 100% subsidiary, InfoGate Information Systems
GmbH which will market the system worldwide.
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