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Bag-carrying passengers at Brisbane Airport can
now enjoy quicker and easier self-service check-in as the airport
uses the latest bag-drop system from technology provider SITA.
Working with the baggage handling system
specialist, BCS Group, SITA has begun an initial phase deployment
at the airport which allows passengers to drop off their bags in
less than 25 seconds.
Passengers on Jetstar’s domestic flights are the
first to experience the project and as it progresses it will be
expanded to include other airlines flying both domestic and
international routes.
Roel Hellemons, General Manager Strategic
Planning and Development, Brisbane Airport Corporation (BAC),
said: “2011/12 financial year was another record year for Brisbane
Airport with more than 21 million passengers travelling through
our terminals ... Peak times are already busy and will only
become busier so, we are committed to using the best technology to
improve operations, enhance the passenger experience and to make
optimum use of the space we have available. This initial phase of self-bag drop deployed by
SITA and BCS is a perfect example of this with the new
self-service bag drop process taking less than 25 seconds per bag.”
Using the new service, Jetstar passengers simply
check-in at the kiosk, attach the bag tag then drop the bag at the
self-bag drop station where it is automatically processed. The bag
is then weighed, the tag is scanned, the bag measured and
dispatched for the flight.
Ilya Gutlin, SITA President, Asia Pacific, said,
“Passengers are requesting self-service but according to the
latest SITA Passenger Self-Service Survey close to half of those
checking in at desks do so because of the need to check in a bag.
The same survey shows that 65% of passengers are
interested in self-service bag drop. We at SITA see both airlines
and airports responding to this demand. At Brisbane, the airport
is taking the lead and that is why we are working with the team at
BAC to try out a common-use solution which will handle multiple
airlines.”
This initial phase of the SITA-BCS self-bag drop
project will continue at Brisbane Airport over the next few months
at which time its full common-use functionality will be
implemented.
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