Travelport has signed a new agreement with FCm
Travel Solutions Ireland which will see testing of Universal
Desktop begin as early as next month.
This makes FCm, Travelport's first Irish
customer to benefit from the application which streamlines the
travel booking process within a single, powerful platform.
Through Travelport Universal Desktop, FCm will
gain access to advanced desktop functionality including the
ability to seamlessly combine all components of the travel
itinerary and centrally manage profile and policy information, all
within the highly configurable desktop.
“At FCm Ireland we are committed to innovation
in all aspects of our business, not only in relation to the
quality of our staff and our training processes but also the tools
available to our front line people,” said Valerie Metcalfe,
Managing Director for FCm. “The technology and tools we provide
those agents are crucial in giving them the ability to respond to
clients in a timely manner with a full range of competitively
priced products and services. Travelport’s Universal Desktop will
enable us to take our client service to a new realm, bringing a
vast range of products into a single platform, increasing our productivity, maintaining accuracy and supporting the high
standards for which we are renowned.”
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