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AirAsia passengers can now expect better
customer service as the low-cost airline has deployed the first
element of the new cutting-edge airline management system that
should vastly improve AirAsia’s operational efficiency.
The
system, merlot.aero, optimizes AirAsia’s aircraft and crew
utilization, making it possible for the airline to further improve
its on-time performance and minimize costs, among others.
The
first part of this new system, which will manage the real time
flight and service information to all of AirAsia’s social media
outlets, guests, airports and support services, went live on
schedule and is now in use across AirAsia’s global network.
“AirAsia is committed to service excellence. We
have chosen this state-of-the-art operational tool in our quest to
offer our guests the best travelling experience. With the new
system in place, AirAsia will be able to boost the on-time
performance of our flights and maximize the use of our aircraft to
serve more routes and increase frequency. We’re looking forward to
substantial cost savings, which we can pass on to our guests in
the form of low fares,” said Bo Lingam, chief operating officer of
AirAsia.
The system will be used by the entire
AirAsia Group throughout the region and by its sister company,
AirAsia X. Full implementation of the system is expected to be
completed by mid 2012.
Mark McCaughan, CEO of New Zealand-based Merlot,
said, “Merlot.aero more smartly forecasts, organizes, predicts,
measures and reports on daily aircraft and crew utilization. It
also allows the airline to achieve regulatory compliance by
ensuring that crew fly within their hour limits. In simple terms,
it touches every aspect of airline management. It has an
‘always-on’ cloud reliability which, coupled with cost savings
over traditional models, appeals to major airlines, like
AirAsia.”
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