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AirAsia has confirmed it will cease its
Kuala Lumpur – Solo, Indonesia flights effective 2nd September
2012.
The airline said that affected customers who
have booked flights on this route will be contacted by AirAsia
customer service personnel to inform them about the suspension as
well as the options available to them. These options are:
i) Be offered a credit shell for the value that
they paid with a validity of 3 months OR a full refund.
ii) Be offered a complimentary change of flight
from Kuala Lumpur – Solo to Yogyakarta or Semarang instead,
without any additional charges for flight only.
iii) Move their flights to an earlier date to or
from Kuala Lumpur or Solo without any extra charges and subject to
availability.
The route suspension is in line with AirAsia
Group’s business plan to realign and strengthen AirAsia
Indonesia’s operations.
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