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The Fairmont Pacific Rim is set to become one of the
very first hotels in Canada to implement ICE (Interactive Customer
Experience) by Intelity on all personal and in-room iPad2 devices
throughout its 377 guestrooms and suites.
More than just a virtual concierge, the ICE technology allows guests to customize their stay
and interact with all areas of the hotel.
At the touch of a
fingertip, a variety of guest requests can be met using the iPad2
- from accessing guestroom controls, restaurant reservations,
ordering in-room dining, spa treatments, valet parking, airport
transportation/schedules, housekeeping requests, researching
information on cultural and entertainment attractions and
more.
In addition to providing iPad2 devices in every
guestroom, Fairmont Pacific Rim is launching an ICE Mobile app,
allowing guests to download it on iTunes prior to their arrival.
"The commitment
from our team to take care of our guests has been exemplary since
day one, and this superb technology will serve to further assist
all our colleagues in doing so," said Philip Barnes, General
Manager and Regional Vice President. "The Intelity ICE
implementation will assist the team in consistently reaching their
number one goal - ensuring every guest leaves happy."
The iPad2 featuring ICE
technology will be available in the Fairmont Pacific Rim
guestrooms mid-July 2012. The mobile application will also launch
at that time.
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