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Airbus has enhanced its Customer Support Network
in India, combining numerous individual Field Service support
stations into one integrated team.
Through this network Airbus now has a continuous
and extended Field Service presence, operating from two city hubs
at Mumbai and Delhi, to offer 24/7 regional support and services.
Combined with Airbus Training India (ATI) and
the Flight Operations Team in Bangalore, Airbus will provide a
real local support footprint.
“Airbus’ customers will now see an integrated
team based in India,” said Didier Lux, EVP of Airbus Customer
Services. “This initiative will pilot the way for a global
deployment of this structure to enhance support coverage for all
our customers.”
In addition, a new position of Head
of Airbus Field Service will be the local focal point for airline
customers in the region, and will work closely with the aviation
authorities, manage on-site technical assistance teams and act as
the primary communication interface between operators and Airbus’
functions including: Programmes; Maintenance & Engineering; Material Logistics & Suppliers; Training, and Flight Operations.
To
sustain domestic and international growth in India alone, Airbus
has forecast that the region needs around 1,040 more aircraft by 2030. Furthermore,
domestic India traffic is expected to become the fifth largest flow by 2030,
enjoying a six-fold increase, with an expected average annual
growth of 9.8%.
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