Ascott has enhanced its Best Rate Guarantee
programme by offering a 50% discount off the first night of stay
and a matching rate for subsequent nights if any guest finds an
online rate lower than what is offered on Ascott’s websites.
The change is designed to reassure customers that
they are the lowest
internet rate for Ascott’s properties located in over 70 cities
across more than 20 countries each time they make a booking
through Ascott’s three-brand websites.
Mr Tony Soh, Ascott’s
Chief Corporate Officer, said, “Ascott was the first international
serviced residence owner-operator to launch Best Rate Guarantee in
2010 so that our guests can enjoy peace of mind when they make
their online bookings with us. The positive response to this
programme has encouraged us to further improve the Best Rate
Guarantee so that we will continue to provide the best value and
experience for our guests.”
The launch of the new Best Rate
Guarantee follows Ascott’s recent rollout of its mobile-friendly
brand websites and an online real-time chat facility to improve
guests’ search and reservation experience.
Best Rate Guarantee is applicable for daily internet rates and
stays that are less than a total of 30 nights. If guests find a
lower online rate for the same property, apartment type and
reservation dates within 24 hours of booking on Ascott’s websites,
guests can notify Ascott by submitting a special online claim form.
Terms and conditions apply.
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