B4Checkin has been selected by Sarova Hotels,
Resorts and Game Lodges to provide communication and feedback
software systems to their entire chain of hotels and lodges
throughout Kenya and East Africa.
Communication package and B4Feedback system are working
hand-in-hand to maximize guest service for Sarova Hotels. While
the customized email communications allow each property to send
pre-arrival and post-stay emails to guests regardless of booking
channel, B4Feedback’s online comment card system makes it easier
for the guest to provide feedback on their stay. Comments are
text-based and received instantaneously. This allows the hotels to
better understand and remedy intermittent service breakdowns and
retain the customer’s loyalty. Other benefits of the proprietary
automated guest feedback management system include real-time
business intelligence, customizable reports and the opportunity to
generate repeat bookings.
“Sarova Hotels strives to continuously improve
in all aspects of its business,” said Kulgit Rekhi, Director of Operations at Sarova Hotels, Resorts &
Game Lodges. “ With this ethos, Sarova will use B4Checkin’s
cloud-based solutions to capture, centralize and manage its
guests’ experiences better and in real time. This activity also
reaffirms Sarova’s commitment to environmental causes.
Additionally, Sarova plans to enhance its contribution towards its
CSR activities by capitalizing on the savings accruing from
reduction in the use of papers, etc. With a robust growth plan for
East Africa, Sarova hopes for mutually beneficial partnership with
B4Checkin’s Email Communication package
and B4Feedback Online Comment Card system are now in use at the
Sarova Stanley, Sarova Panafric, Sarova Whitesands Beach Resort &
Spa, Sarova Mara Game Camp, Sarova Lion Hill Game Lodge, Sarova
Shaba Game Lodge, Sarova Taita Hills Game Lodge, and Sarova Salt
Lick Game Lodge.
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