Lotus Tours, a leading Hong Kong travel
service provider and ticketing wholesaler, has signed entered into
a 10-year partnership with Amadeus.
The partnership will provide Lotus a
competitive advantage in Hong Kong, with Amadeus providing
customised, end-to-end IT solutions and consultancy services which
will enable Lotus and its affiliated companies to streamline their
work flows and automate manual tasks for improved efficiencies.
Mr. Patrick Kong, Deputy Chairman & CEO of Lotus
Tours Limited, said, “The travel agency business has become more
challenging than ever in recent years with stiff competition from
direct suppliers as well as online channels. Lotus will
aggressively open up new business opportunities such as cruise and
new retail business models to adapt to these challenges.
Introducing smarter technology solutions from Amadeus will enable
us to prepare for change, streamline our workflow and automate our
processes, which will be imperative to increasing productivity,
expanding our business volume and market reach, and achieving our
Under this partnership, Lotus will work with
Amadeus to develop a bespoke suite of solutions. The new solutions
will incorporate a number of features aiming to improve Lotus’
operating efficiencies, offer greater customer convenience and
minimise overall IT spending.
For example, the solutions include a
guided booking platform, which will eliminate the need for travel
consultants to memorise commands for booking flights; also a smart
checking system, which will help to ensure booking quality and
allows travel consultants to issue point-to-point market and GDS
(global distribution system) fare tickets. Being a web-based
technology ensures that users can access these applications
anytime and anywhere.
Additionally, a corporate self-booking website
will also be built, allowing corporate customers to manage their
own travel arrangements, create new profiles, view past data and
Transaction history will be kept in
Amadeus’ newly developed mid-back office – Amadeus Travel Office
Manager, resulting in streamlining of accounting procedures and
strengthening of credit line control. This will allow all
frontline staff to focus more on serving customers better and
Mr. Kong continued, “We chose Amadeus not only
for their market leading technology solutions, but also their
partnership philosophy, which ensures that the solutions we
receive are tailored very specifically to Lotus’ needs, in order
to support our broader business vision.”
This year marks the 55th anniversary of Lotus.
To open a new frontier, Lotus’ management has decided to re-enter
the highly competitive retail travel market in Hong Kong and
launch new initiatives. The partnership with Amadeus is one of the
new initiatives Lotus has taken to ensure the company remains
competitive in this new era of travel business.
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