Following their successful launch in Munich
Airportís Terminal 1, InfoGates are now also in operation in Terminal
2, the passenger handling facility jointly operated by Munich
Airport and Lufthansa.
At the InfoGate counter, the airport
visitor only has to push a button to instantly start a
videoconference with an information service agent. During the
conversation, both sides see each other as life-size screen images
in real time.
The virtual InfoGate
Counters allow airports to provide information and help in areas of the
terminal that previously had no information service coverage.
Six of these InfoGate Counters are now set
up in the public and non-public areas of Terminal 2.
In addition to the devices offering individual
service, airport visitors can also use the 10 new interactive
InfoGate pillars. Via touchscreen, users can access the range of
information on services, shopping and dining at the airport to
find what they need and learn how to get there.
functions, the information pillars can display a computer-animated airport map to show the quickest route to a gate, shop or
restaurant. The system computes the distance and the estimated
walking time to the indicated destination (gate, shop, etc.).
Following the successful launch of this
technology, which Munich Airport developed in-house, the concept
is now beginning to arouse interest from airports in other
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