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Oman Air is adopting SITA’s resource management
solution for planning, rostering, management and real-time
scheduling of work tasks for its 2,500 employees at Muscat
International Airport.
The new system allows tasks to be
communicated to work crews using mobile communications and
captures operational status and billing information in real-time.
Implementation of the system will be completed early in 2012 and
the agreement extends for five years.
This is SITA’s first deployment of the solution
in the Middle East since WorkBridge A/S, an air transport industry
leader in the field of mobile resource management solutions,
became part of its airport solutions division in 2010. The
resource management system is now an integral part of SITA’s
overarching next-generation Airport Management Solution
which is focused on pro-active, real-time control of airport
operations.
Don Hunter, Oman Air's Chief Officer,
Airport Operations, said: “SITA’s sophisticated resource
management solution will help Oman Air to optimize all ground
operations and lead to a significant increase in productivity. We
will be able to establish new ways of working while improving
aircraft turnaround time with automated work scheduling capability
and direct communication to ground crews using mobile devices ... It will help us to validate the effectiveness of our
flight schedules and calculate accurate costs for all our ground
operations. The quality of decision support and operational
transparency will also greatly improve our ability to handle any disruptions.”
Hani El Assaad, SITA Regional
Vice-President, Middle East and North Africa, added, “SITA’s
resource management solution is ideal for a dispersed work-force
at a large site like Muscat International Airport. Most airport
employees do not work from a fixed location anymore so real-time,
pro-active planning and rostering is essential to be effective.”
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