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FCS Computer Systems (FCS) has signed a Value
Business Partner Agreement with HKT, one of Hong Kong’s premier
telecommunications service providers.
The agreement marks FCS’ first Value Business
Partner arrangement in Hong Kong.
Through this collaboration, HKT will be able to
provide FCS’ full suite of hospitality solutions that help to
improve hotel productivity and efficiency, while enhancing
profitability and guest experiences.
FCS’
comprehensive hospitality solutions include the following five
platforms:
FCS Hotel Operation Solution Suite –
applications for hotel back-office operations such as billing,
voice messaging solution and Internet bandwidth management.
FCS e-Solution – web-based applications for guest service and
internal operations, such as automated job dispatching, housekeeping, engineering, glitch, and concierge management.
FCS c-Solution – cloud-enabled platform to transform the existing
web-based FCS systems into a public cloud or private cloud for
hotels.
FCS m-Solution – mobile applications running on hotel
staff mobile devices for better guest service delivery.
FCS
i-Solution – guest-facing applications running on guests’ own
mobile devices, in-room TV and IP phones for guests to interact
with the hotel on anywhere and anytime.
"This
milestone collaboration marks a new chapter for FCS, as it is one
of the most significant steps in servicing hospitality customers
in Hong Kong," said Akina Ho, Vice President of Strategy & Global
Business Development for FCS. "We believe having a strong team
like HKT, with a track record of providing advanced and
comprehensive hospitality solutions, is important to foster a
better guest experience at our customers’ properties."
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