Asiana Partners Amadeus to Enhance Passenger Service System

Asiana Airlines is to implement the Amadeus Altéa Customer Management Solution to manage its domestic and international reservations, inventory and departure control operations.

Asiana’s migration to the Amadeus Altéa Customer Management Solution is due for completion by 2013.

Over 372 million passengers travelled on airlines using Amadeus Altéa in 2010 and there are over 110 airlines contracted for Amadeus Altéa, with over 95 having already been migrated.

Asiana joins 16 other Star Alliance members using Altéa, including ANA and THAI who recently selected Altéa, the Star Alliance Common IT Platform.

Kwang Hee Ryu, EVP, Commercial-Passenger Asiana Airlines said, “We have been studying our passenger service system requirements over the last few years and determined that the Altéa suite was the perfect solution to meet our future needs. Altéa offers an impressive range of functions that will allow us to enhance our passenger management processes and respond more efficiently to customer needs whilst also enabling closer integration with other Star Alliance members on the Altéa platform.”

Asiana Airlines is already a customer of Amadeus e-commerce solutions using Amadeus to power its website booking engine.

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