HRG Appoints New Head of Service Quality for Asia Partner Network

Hogg Robinson Group has appointed Joana Yap as its new Head of Service Quality for the Asia Partner Network.

With over 16 years in the service industry, Joana joined HRG in 2007 as the Head of Client Services, her new role as Head of Service Quality will see her responsible for evaluating service delivery processes while developing new service-led initiatives.

Joana has contributed substantially to the organization, as evidenced by her efforts in successfully developing and implementing HRG's exclusive program for client service excellence. She is also responsible for establishing HRG Singapore's first regional service hub.

"I look forward to working with the entire team in evaluating service delivery processes and continuously developing new service-led initiatives for the company. By monitoring and maintaining a consistent service delivery quality across the Asia Partner Network, we will be able to ensure that HRG's clients receive stellar service," said Joana.

Prior to working at HRG, Joana was a Box Office Manager for The Esplanade Company Limited, where she led her team to achieve the Most Outstanding SISTIC Service Agent Award 2005. She graduated from the University of Western Sydney with a degree in Commerce.

Greg Treasure, Managing Director for Asia Pacific, said, "This is a well-deserved promotion for Joana. This is a validation of her extensive experience and her achievements in HRG. Her skill and experience will ensure that our clients will only get the best service standards from the company. I would like to congratulate her on her new appointment and assure her of the organization's full support."

See recent travel news from: Travel News Asia, Kazakhstan, Almaty, Astana, Air Astana, HRG, Hogg Robinson, Singapore