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Despite an unprecedented 300,000 flight
cancellations and a new record of 2.44 billion people travelling
by plane last year, the air transport industry has maintained the
overall downward trend in baggage mishandling.
SITA’s 7th Annual Baggage Report, launched today
at the major industry event, Passenger Terminal Expo in Copenhagen, showed that
the rise in mishandled baggage claims last year was significantly
less than the 10.41% rise in passenger volumes recorded.
SITA, the world’s leading specialist in air
transport communications and IT solutions, reported a 4.4% rise in
delayed baggage files last year despite three monthly spikes
ranging from 15% to 20% due to bad weather in February and
December, and the volcanic ash cloud in May.
The year saw the first increase in baggage
mishandling since 2007 when 42.4 million bags were delayed and the
rate was 18.86 mishandled bags per 1,000 passengers. In 2010, 29.4
million bags were delayed on arrival which translates into a
mishandling rate of 12.07 bags per 1,000 passengers which
represents a significant decline in mishandling over the last four
years.
The mishandling trend is downwards since 2007
thanks to improved technology and greater vigilance on the part of
airports and airlines, many of whom are working together in the
IATA Baggage Improvement Programme.
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