First Etihad Manchester Call Centre Agents Graduate Training Course

Etihad Airways’ Manchester call centre moved one step closer to becoming operational when 25 staff members graduated from an intensive four week training course at the airline’s headquarters in Abu Dhabi.

21 agents, three team leaders and a quality executive will shortly return to Manchester after being trained in all aspects of selling and servicing flight reservations for all customers, including Etihad Guest loyalty program members.

Having completed their training, the graduates are now gaining experience in Etihad’s Abu Dhabi call centre, handling calls from all over the world.

Ray Gammell, Etihad Airways’ Chief People and Performance Officer, said, “Etihad’s fourth global call centre, in Manchester, is due to be operational by the start of 2012, creating 160 jobs for the local community. We are delighted not only by the progress these graduates have made during their time in Abu Dhabi, but also by the high standards they have set ... We are continuing to recruit in Manchester and the surrounding area for call centre staff members.”

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