Orient-Express Hotels Partners Pegasus Solutions

Orient-Express Hotels has signed a multi-year deal with Pegasus Solutions to utilize its central reservation system (CRS), RezView NG; Internet booking engine, NetBooker NG; and private label voice services.

The strategic move to Pegasus will allow Orient-Express to leverage Pegasus’ next generation technology to manage inventory and sell hotel rooms, trains and cruises through one booking itinerary, which has been a critical objective for Orient-Express.

Orient-Express owns and manages 41 hotels in 24 countries, including the Hotel Cipriani in Venice, the Copacabana Palace in Rio de Janeiro, and the Mount Nelson in Cape Town. Orient-Express also owns the Venice Simplon-Orient-Express and Eastern & Oriental Express tourist trains, ‘21’ Club in New York City and the “Road to Mandalay” cruise ship in Burma.

“Orient-Express recognizes the opportunity to maximize revenue at the time of booking,” said Connie Rheams, senior vice president, strategic sales for Pegasus Solutions. “This has long been a goal for Orient-Express, which we can make a reality. Pegasus is the only hospitality technology provider with next generation booking solutions flexible enough to package and sell all of these products [hotel, cruise and rail] at once while applying revenue management rules to every component of the transaction.”

Originally developed as a next generation CRS to replace aging hotel legacy systems, RezView NG has the ability to manage the technology and business of reservations for any travel business. It was licensed by HP Enterprise Services in 2010 to accelerate development of its next-generation consumer travel solutions for hospitality and airline clients, and will now be used by Orient-Express for cruise and rail bookings, in addition to hotel reservations.

RezView NG offers reliable interfaces with a wide variety of property systems, and allows hotels to manage room and non-room inventory, availability status, restrictions, pricing and policies per property preference. It was built on the tradition of Pegasus’ RezView CRS.

Orient-Express will also use Pegasus next generation booking engine, NetBooker NG, which integrates seamlessly with RezView NG and any other third-party systems to sell any products online, from hotel rooms and logo items to theatre tickets and flight reservations.

Pegasus private label voice services will offer Orient-Express professionally trained and sales-focused support in 11 languages for 40 countries. With hub reservations centers in South America, Europe and Asia Pacific, Pegasus voice services allow hotels to capture valuable international bookings.

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