Thai Airways International is enhancing its
passenger service system with the introduction of the Amadeus
Altéa Customer Management Solution to manage its domestic and
international reservations, inventory and departure control
The Amadeus Altéa Customer Management Solution supports
individual airline requirements in a multi-carrier community
environment which is particularly beneficial to airlines, like
THAI, that are
members of a global alliance and need to share availability,
fares, customer and booking information with partner airlines.
President, Amadeus Asia said, Our advanced technology solutions
will enable THAI to remain at the forefront of change and continue
to innovate in an increasingly competitive market. By choosing the
full Altéa suite, THAI recognises that technology is a core component that will help it realise its goals and continue to
modernise passenger processes. We are proud to be working with
THAI who joins over 110 airlines globally that have chosen Altéa
as their advanced passenger service system.
Amadeus have enjoyed a long-standing partnership. THAI already
uses the Amadeus Reservations platform and has been using the
Amadeus e-Retail booking engine and Amadeus e-Merchandise calendar
shopping solution for its online channel for over five years. THAI also has a
global content agreement with Amadeus providing over 90,000 travel
agency points of sale access to THAIs global airfare schedule.
Erbacci, Vice President Information Technology at Star Alliance
added, We are delighted that THAI has selected the Amadeus Altéa
Suite and will join the Star Alliance Common IT Platform. CITP is
a strategic programme, focused on the effort to better serve the customer, markedly lower IT costs and significantly increase the
speed of delivering new products to market. Once implemented, it enables participating member airlines to improve customer services
and enhance operational capabilities.
THAIs migration to the Amadeus Altéa Customer
Management Solution is expected by 2013.
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