Carlson Signs New Agreement with Pegasus for Global Commission Processing Services

Carlson Hotels has renewed its contract with Pegasus Solutions for the company’s agent-preferred Global Commission Processing Service, which Carlson currently uses to manage commission tracking and payment for more than 1,000 Carlson hotels in 77 countries worldwide.

The three-year agreement now includes the implementation of Pegasus’ Rules Engine and User Interface, which empowers Carlson to apply customized rate rules for commission transactions for its Radisson, Country Inns & Suites By Carlson, and Park Inn by Radisson brands.

The Pegasus Rules Engine was pivotal to Carlson’s contract renewal due to the ability it affords Carlson to perform calculations for commissionable transactions based on various criteria they can implement and manage.

This rule setting allows Carlson to develop a customized hierarchy of criteria appropriate for various transactions, according to Christine Brosnahan, vice president of global distribution and reservation services for Carlson Hotels.

“Pegasus not only provides commission processing services that are sought-after by travel agents, but they also have developed and implemented a unique solution that makes our business more efficient and manageable,” said Brosnahan. “With the Rules Engine, we can perform commission calculations based on everything from rate, arrival or departure date, hotel, agency, region, or commissionable or non-commissionable rates, among others. We also benefit from the ability to manage our own rules in the system via a web application to the User Interface.”

As a preferred commission payment provider for more than 60,000 travel agencies worldwide, Pegasus processes more than US$ 500 million in commissions annually, serving more than 35,000 properties, as well as the majority of travel distributors in more than 200 countries.

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