AirAsia has launched a self check-in service*.
The service works through the airline’s website, or with mobile apps on
Blackberry, iPhone and Android devices.
The apps can be downloaded
by searching for the keyword ‘AirAsia’ in the Blackberry App
World, iTune App Store and Android Marketplace.
The mobile check-in service is also available
for users with GPRS or 3G function on their devices.
Web and mobile check-in
is available upon flight booking confirmation and up to 1 hour
before scheduled departure for AirAsia (AK)flights. For AirAsia X
(D7), check-in will be available upon flight booking confirmation
and up to to 4 hours before scheduled departure.
AirAsia Regional Head of Commercial, Kathleen
Tan said, “These self check-in options will further enhance the travel
experience and free our guests from airport congestions and long
queues at the counters. It converts to reduced waiting time and
one could travel without worrying about tiresome procedures often
associated with air travel. It also helps us reduce our
operational cost which we can give back to our guests as savings.”
Using AirAsia’s self check-in is relatively
easy. Checking-in via the web just requires travellers to print out
their own boarding passes and bring it with them to the airport.
Mobile check-in users will be sent a 2D barcode upon confirmation
and boarding passes can be printed by using barcode scanners at
Passengers with baggage just need to proceed to
baggage drop-off counters to drop their baggage and verify travel
Guests without any baggage can go directly to the
document check counter and proceed directly to the departure gate.*
AirAsia will continue to provide limited conventional
check-in counters at all airports where it operates. However, a
check-in fee of RM10 per guest will apply for all flights which
bookings are made from 21 September 2011 onwards. The check-in fee
is not applicable for bookings made before 21 September 2011. The
applies to counter check-in service.
This fee will apply for all AirAsia (AK) domestic and
international flights originating from airports in Malaysia. As
for AirAsia X (D7), counter check-in charges will apply for
flights departing from the airline’s base in Kuala Lumpur and at
all airports where the airline operates except in Tokyo (Haneda) &
Osaka (Kansai) in Japan, Seoul (Incheon) in Korea and Tehran
*Note: We are
still verifying just how liberating this new “self check-in service” is.
In the past, at Bangkok Airport, if you used the self
check-in kiosk you still had to queue at an AirAsia counter to have your
documents checked, but also more importantly perhaps from AirAsia's perspective, that they could check your carry-on luggage
fits within their strict requirements - and if not charge. Once we
have a definitive answer from the airline we will update this
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