Tourist World Travel Services in Singapore Surrenders TA License

The Singapore Tourism Board has confirmed that Tourist World Travel Services (TWTS) no longer holds a valid Travel Agents (TA) License (TA00587), having ceased its operations and surrendered its TA License to STB.

 STB says that since February 2010 it had received an increasing number of complaints against TWTS, and the escalating trend of complaints resulted in an investigation that indicated to STB that TWTS had indeed engaged in business practices that contravened the Travel Agents Act and Regulations.

STB then issued TWTS a notice of intent to revoke its TA License in July 2011, and invited TWTS to show cause as to why its TA License should not be revoked. TWTS subsequently surrendered its TA License to STB on 19th August 2011.

To ensure that TWTS had ceased operations, two enforcement checks were conducted in the subsequent weeks.

 In addition, a raid was conducted on TWTS premises on 16th September 2011 due to a tip-off that the ex-agent in question was continuing to offer travel products and services.

The ensuing case remains under investigation.

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