Effective 1 August 2011, passengers travelling
economy class on Malaysia Airlines’ domestic flights will be able
to do self check-in to process their departure formalities and
baggage check-in at KL International Airport (KLIA).
The counter check-in process will be slowly
phased out and replaced by the self check-in kiosk from August.
Malaysia Airports Berhad will reposition 22 existing check-in
kiosks at KLIA to the front of the conventional check-in counters,
at rows A - F for this purpose.
“With the switch over to self check-in kiosks,
our customers will have yet another check-in option at the airport
in addition to the existing self-service convenience offered
through our MH Mobile Check-in, MH Web Check-in and MH Buddy
Check-in through Facebook,” said Malaysia Airlines’ Director of
Operations, Capt Mohamed Azharuddin Osman. “This will enable our customers and frontline
employees to interact in a friendlier and more customer-focused
atmosphere, while the self check-in kiosk facility will help to
further automate processes. Customers are reminded to have their
13 digit e-ticket number for self check-in.”
Customers still need to comply with all the
existing travel and safety requirements for air travel out of
The self check-in facility provides added
convenience for customers as they can now check-in as early as 48
hours before flight departure. Although this facility closes 40
minutes before flight departure, customers are encouraged to arrive
early to clear their travel formalities.
Malaysia Airlines will offer the following
enhanced passenger services at the counters in Row B of the KLIA
departure level 5.
•Baggage Drop Off
•Check-in for passengers
with special needs
•Standby Passengers registration and
See other recent news regarding: