Passengers flying with any airline from Vienna
International Airport can now enjoy faster and more efficient
boarding as the world’s first common-use self-boarding gates go
into operation there.
The gates, provided by air transport IT
specialist SITA, are being installed throughout Vienna’s
terminals, including the new terminal Skylink, which will open
Already acceptance among passengers and
handling agents is high. In total, 92 double-lane gates will be
available to board the close to 20 million passengers that use the
airport annually and they will be capable of handling the expected
future growth in passenger numbers.
Jäger, COO of Vienna International Airport, said, “One of our main
strategies is to increase our service quality and passenger travel
experience at Vienna International Airport. This new boarding
solution will substantially contribute to our objectives.”
In addition to the efficiencies self-boarding delivers,
there is clear demand from passengers for the service. According
to the latest statistics reported in the 2011 SITA/Air Transport
World Passenger Self-Service Survey, 30% of passengers have used automated boarding gates
and 70% are
interested in this service.
Boris Padovan, SITA
Regional Vice President, East and Central Europe, said, “SITA is
committed to helping the air transport industry improve
efficiencies, and passenger self-service is key to this. The SITA
common-use self-boarding solution at Vienna International is a
clear demonstration of our close cooperation with our customers to
develop innovative solutions. We are delighted to be chosen by
Vienna International and to be the first to deliver common-use
self-boarding to the industry - another important step in
end-to-end self-service for passengers.”
Installation of the self-boarding solution has already begun and
all 92 gates will be in operation by the time the new Skylink
terminal opens next year.
SITA is managing the entire project for
Vienna International Airport including the procurement and
installation of KABA automatic gates, integration with the
existing SITA CUTE platform, extensive training for handling
personnel and ongoing operations and maintenance.
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