Gulfstream Aerospace Corp. has expanded its
service commitment to Asian operators with the opening of a
Product Support office in Hong Kong.
The 800-square-foot office is
located in the modern Citygate complex in Tung Chung, conveniently
located near Hong Kong International Airport.
Paul Lu, director,
Gulfstream Product Support Asia, and James Liang, international
distribution manager for parts and materials, are based in the new
“Having management in
Hong Kong who can speak Mandarin and Cantonese is critical to our
operators in Asia,” said Mark Burns, president, Gulfstream Product
Support. “It enables us to communicate more effectively and
respond to our customers faster. This office, which is 10 minutes
from Hong Kong’s busiest airport, gives us an excellent location
from which we can continue to maintain aircraft, troubleshoot and
support ongoing growth.”
Lu is involved in all aspects of
Gulfstream Product Support, including helping operators within and
transitioning through Asia. The 15-year company employee also
supports new aircraft sales, materials, certifications and
Gulfstream’s relationship with the Civil Aviation Administration
Liang, who has been based in Hong Kong since June
2010, manages more than $40 million in parts inventory spread over
locations in Hong Kong and Singapore.
Product Support team in Asia also includes five field service
representatives, who respond to the maintenance needs of operators
based in, or passing through, their home base. Danny Allen and
James Albritton are in Hong Kong, while Jenson Saw is located in
Beijing, and Mark Moss and Tracy Waters are based in Singapore.
Along with Saw, Gulfstream’s presence in Beijing consists of
five technician consultants based at business-jet charter operator
Deer Jet Co. LTD. Deer Jet operates one of the largest Gulfstream
fleets in the world.
Facility-wise, the Gulfstream Product
Support network in Asia consists of authorized warranty repair
centers Metrojet in Hong Kong and Gulfstream sister company Jet
Aviation in Singapore, along with warranty line-service center Jamco Corp. in Sendai, Japan. Metrojet and Jet Aviation have parts
and materials for Gulfstream aircraft on site.
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