Air Canada has been advised by CUPE, the union
representing the airline's 6,800 flight attendants, that the new
tentative agreement reached by the airline and the union's
negotiating committee on 20 September 2011 was not ratified by the
Subsequently, Air Canada has been given a strike
notice by CUPE confirming the union's intention to begin a strike
at 00:01 a.m. ET Thursday, 13 October 2011.
Air Canada has said that in the interim, its
operations are not affected and the airline will continue to
operate its normal schedule.
"We are perplexed and disappointed that two
tentative agreements negotiated in good faith with and unanimously
recommended by the democratically elected representatives of our
flight attendants have failed to be ratified," said Duncan Dee,
Executive Vice President and Chief Operating Officer. "Air Canada
remains hopeful that a disruption can be avoided."
recognition of the uncertainty for customers this situation may
cause, Air Canada has introduced a flexible rebooking policy to enable customers booked for travel over the next six days on a
rolling window basis (10-15, 11-16, October etc.) to change dates
free of charge until 15 December 2011, subject to seat
Customers wishing to change Air Canada- and
Air Canada Express-operated flights on tickets purchased directly
through Air Canada are requested to use the airline's online Self
Service Rebooking Tool available at aircanada.com.
Customers who booked travel through a travel agent must contact
their agent directly.
Customers can also contact the Air Canada
call centre, however wait times are longer than usual due to
increased call volumes.
In the event of a work disruption,
Air Canada will implement a partial schedule including Air Canada
Express flights operated by its regional partner airlines (Jazz
Air, Sky Regional Airlines, Air Georgian and EVAS Air).
Regularly scheduled Air Canada Express service
between Toronto City Centre and Montreal Trudeau airport, as well
as codeshare flights operated by Star Alliance partner airlines on
international and U.S. transborder routes, would remain
Travellers that may be affected by the strike
should monitor the situation carefully and consult with the
airline or travel agent as needed.
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