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Asiana Airlines and Amadeus have signed a
Memorandum of Understanding under which Asiana will set the
timelines for their assessment and planning for the future
implementation of the Amadeus Altéa Customer Management System
(CMS). Once implemented, the Altéa solution will manage all
reservation, inventory and departure control processes for Asiana,
delivering a fully integrated Customer Management System.
Kwang Hee Ryu, Executive Vice President Asiana Airlines
Commercial Passenger, said, “Asiana prides itself in providing the
highest levels of customer service during the travel experience,
from booking and check-in, through to our inflight and
post-flight services. As a Star Alliance member, adopting the
complete Altéa solution is a logical decision to guarantee we
maintain our competitive edge while also having a positive impact
on our bottom line. The automation of inventory control, check-in
and departure will allow us to deploy our resources in more
value-added areas.”
More than 90 airlines have
chosen to adopt the full Amadeus Altéa CMS solution, of which 13
are Star Alliance member carriers, including Lufthansa and
Singapore Airlines.
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