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Asiana Airlines signs MoU for Amadeus’ Altéa solution

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Asiana Airlines and Amadeus have signed a Memorandum of Understanding under which Asiana will set the timelines for their assessment and planning for the future implementation of the Amadeus Altéa Customer Management System (CMS). Once implemented, the Altéa solution will manage all reservation, inventory and departure control processes for Asiana, delivering a fully integrated Customer Management System.

Kwang Hee Ryu, Executive Vice President Asiana Airlines Commercial Passenger, said, “Asiana prides itself in providing the highest levels of customer service during the travel experience, from booking and check-in, through to our inflight and post-flight services. As a Star Alliance member, adopting the complete Altéa solution is a logical decision to guarantee we maintain our competitive edge while also having a positive impact on our bottom line. The automation of inventory control, check-in and departure will allow us to deploy our resources in more value-added areas.”

More than 90 airlines have chosen to adopt the full Amadeus Altéa CMS solution, of which 13 are Star Alliance member carriers, including Lufthansa and Singapore Airlines.

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