ASIA Travel Tips.com

Self Service Check-In / Out Kiosk Technology for Hotels Booming

Search ASIA Travel Tips .com Send to Friend ASIA Travel Tips.com Latest Travel News Thursday, 26 August 2010

Ariane Systems, a leader in self-service check-in / check-out kiosk technology for the hospitality industry, has reported that self-service guest transactions completed through their integrated check-in / out system for hotels has topped the $5 billion mark worldwide.

The milestone was documented through Ariane’s elaborate statistics module that is included with the company’s Allegro software package, and comprises data from worldwide sales transacted across more than 1,600 kiosks installed at hotel properties in 20 countries globally.

The Allegro statistics module provides valuable financial data to Ariane’s hotel clients through a password-protected interface, including event tracking and documentation of all guest transactions. Depending on how the filters are applied, the system will automatically extract the data in real time, and will allow it to be sorted by site, brand, property type (franchisee, managed, owned), region and country. The information is then compiled into standardized charts and graphics which represent the details behind the guest’s self-service experience.

“Reaching $5 billion in kiosk transactions is not only an important landmark for us as a company, but a critical indicator of a global trend toward increased self-service and technology-assisted services in the hotel industry,” said Laurent Cardot, CEO of Ariane Systems. “As this trend has accelerated within other industries such as banking and travel services, including airlines, the general consumer is becoming increasingly comfortable with how much quicker and more convenient their everyday transactions can be utilizing self-service solutions. We expect hotels to continue their adoption of electronic kiosks and other advanced self-service options, in order to maximize guest comfort and convenience, as well as their overall operational efficiency.”

Additional data gathered from the kiosks during the first half of 2010 indicates that 75% of hotel guests completed their check-in process using the Ariane self check-in / out kiosk in less than five minutes, of which 43% in less than 2 minutes. 73% finalized their check-out(including payment) in less than 50 seconds.

A recent research study completed by Cornell University School of Hotel Administration’s Center for Hospitality Research examined key operational and performance indicators needed to improve hotel guest satisfaction, presenting evidence that utilizing self-service solutions to reduce check-in time yields a measurable financial return on investment.

According to the report, continuous metrics can be analyzed to determine where the optimal break point is relative to guest satisfaction. When they examined the amount of time required to check-in as it relates to the Guest Satisfaction Index, they concluded that the break point was five minutes (or less). That is, overall satisfaction was significantly higher among guests who were able to check in within five minutes or less, whereas overall satisfaction was significantly less among guests who reported that their check-in time was greater than five minutes. More than one-half of “Delighted” guests (58%) reported checking in within five minutes, compared with less than one-third of “Dissatisfied” guests (32%).

“For the last 12 years, Ariane Systems’ core business has been helping hotels to improve guest satisfaction by providing a secure, yet guest-friendly and inviting experience through our self check in/out solution,” said Cardot. “The guest interface has been specifically designed to be extremely intuitive, making each transaction quicker and easier for the guest, and therefore providing increased efficiency of the check-in and check-out process for the hotel. Our ability to track each transaction has allowed us to continue refining our solution, and has contributed to our rapid growth and expansion in the market.”

See other recent news regarding: Airlines, Airports, Awards, Flights, Codeshare, Lounges, First Class, Business Class, MICE, GDS, Rewards, Miles, Hotels, Apartments, Promotions, Spas, Yoga, Retreat, New Hotels, Traffic, Visitor Arrivals, Cruises, Free Deals, Videos, Ariane, Kiosk

Subscribe to our Latest Travel News Daily Email Free of Charge by simply entering your email address above, or return to the Latest Travel News Asia main page to see all the latest headlines. You can also stay updated with our RSS Feed Free Travel News RSS Feed and even add the travel news to your website. Have questions? Please read our travel news FAQ.
     
Exclusive HD video interview with the General Manager of The Ritz-Carlton, Bali, Mr. Karim Tayach. In this HD video interview, filmed on the side lines of the AAPA Assembly of Presidents at  The Ritz-Carlton, Bali, we sat down with Ilya Gutlin President, Asia Pacific of SITA to learn more about the company and the future of air travel. Exclusive HD video interview with Mr. Luc Bollen, General Manager of The Park Lane Hong Kong, a Pullman Hotel.
The Ritz-Carlton, Bali Future of Aviation The Park Lane Hong Kong
A very brief glimpse into one woman's amazing journey sailing from California to Terengganu in Malaysia Exclusive HD video interview with Air Macau's Chairman of the Board and President of Executive Committee, Mr. Zheng Yan Exclusive HD video interview with the General Manager of the JW Marriott Hotel Macau, Mr. Brian Tong.
Sailing from California to Malaysia Air Macau's Chairman JW Marriott Macau
This HD video tour of Thai AirAsia X's brand new 337-seat Airbus A330-300 aircraft was filmed at Don Mueang Airport in Bangkok, Thailand on 14 May 2014 Exclusive HD video interview with Mr Wayne Mak, Managing Director of Rhombus International Hotels Group HD video of the interior and exterior of a Thai Vietjet Airbus A320-200.
Thai AirAsia X A330-300 Rhombus Int. Hotels Group Thai Vietjet A320-200
Inside Qatar Airways Boeing 787-8 Dreamliner - HD Video It takes 800 workers between 65 and 80 days to assemble, install, test, paint, furnish and deliver an Emirates Airbus A380. Showers, Bars, Lounge - The Emirates Airbus A380 Has Them All - HD Video Tour Thai Airways International Takes Delivery of Brand New Boeing 777-300ER
Qatar Airways B787 Emirates A380 Thai Airways B777-300ER
Latest Travel News
Advertising
Advertising
Copyright © 1997-2016 ASIATravelTips.com/TravelNewsAsia.com