Indonesia’s national carrier, Garuda Indonesia,
has been named the ‘World’s Most Improved Airline’ in the Skytrax
2010 World Airline Awards.
The Skytrax World Airline Awards is one of
the airline industry’s most comprehensive and prestigious measure
of service quality and is based on survey results from nearly 18
million international passengers. The survey measures passenger
satisfaction with some 35 different aspects of product and service
delivery, involving more than 200 airlines worldwide.
Edward Plaisted, Chairman of Skytrax said, “This
was a very competitive category in the 2010 Awards, and our
sincere congratulations go to Garuda Indonesia on their success.
It is clear that a real process of transformation has become well
progressed at Garuda Indonesia, and aside from new aircraft and
new onboard products, it was improvements in onboard service that
were most frequently commented upon by survey respondents.”
The Skytrax award recognises the success of
Garuda Indonesia’s ongoing transformation programme. Recent
landmarks include the introduction of a new aircraft fleet, new
in-flight product, new on-board service concept and a fresh
corporate identity. Garuda Indonesia was recently awarded the
Skytrax 4-star rating and aims to achieve the coveted 5-star
“This prestigious award endorses our efforts to
transform the airline and to deliver the highest standards of
service to our passengers on the ground and in the air. Garuda’s
financial turnaround over the last three years has played an
integral part and was very much the foundation for its
improvements in service, training and overall quality,” said Agus
Priyanto, Executive Vice President Commercial, Garuda Indonesia.
“With the relaunch of long-haul flights to Europe on 1st June, we
are truly entering a new era of success for Garuda Indonesia.”
Garuda’s New NG Boeing
At the Singapore Airshow 2010, ASIA Travel
Tips.com spoke to Captain Mahendra Wedha Ilavi about the airline’s
new NG Boeing 737-800. In the brief interview he talks of the
benefits it offers passengers, as well as what it is like to
pilot. He also discusses which commercial passenger plane he would
most like to pilot and why.