Garuda Indonesia the World’s Most Improved Airline

Indonesia’s national carrier, Garuda Indonesia, has been named the ‘World’s Most Improved Airline’ in the Skytrax 2010 World Airline Awards.

 The Skytrax World Airline Awards is one of the airline industry’s most comprehensive and prestigious measure of service quality and is based on survey results from nearly 18 million international passengers. The survey measures passenger satisfaction with some 35 different aspects of product and service delivery, involving more than 200 airlines worldwide.

Edward Plaisted, Chairman of Skytrax said, “This was a very competitive category in the 2010 Awards, and our sincere congratulations go to Garuda Indonesia on their success. It is clear that a real process of transformation has become well progressed at Garuda Indonesia, and aside from new aircraft and new onboard products, it was improvements in onboard service that were most frequently commented upon by survey respondents.”

The Skytrax award recognises the success of Garuda Indonesia’s ongoing transformation programme. Recent landmarks include the introduction of a new aircraft fleet, new in-flight product, new on-board service concept and a fresh corporate identity. Garuda Indonesia was recently awarded the Skytrax 4-star rating and aims to achieve the coveted 5-star standard.

“This prestigious award endorses our efforts to transform the airline and to deliver the highest standards of service to our passengers on the ground and in the air. Garuda’s financial turnaround over the last three years has played an integral part and was very much the foundation for its improvements in service, training and overall quality,” said Agus Priyanto, Executive Vice President Commercial, Garuda Indonesia. “With the relaunch of long-haul flights to Europe on 1st June, we are truly entering a new era of success for Garuda Indonesia.”

Garuda’s New NG Boeing 737-800

At the Singapore Airshow 2010, ASIA Travel Tips.com spoke to Captain Mahendra Wedha Ilavi about the airline’s new NG Boeing 737-800. In the brief interview he talks of the benefits it offers passengers, as well as what it is like to pilot. He also discusses which commercial passenger plane he would most like to pilot and why.

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