As a consequence of the strike measures which
have been initiated by the German pilots' union Vereinigung
Cockpit, Lufthansa is making corresponding adjustments to its
flight schedule from today Monday, 22 February 2010 to Thursday,
25 February 2010. About two thirds of the affected
Lufthansa-operated flights will have to be canceled. However,
Lufthansa regional partners such as Lufthansa CityLine and others
will operate their flights according to schedule. Additionally,
Lufthansa Group Airlines, Swiss International Airlines and
Austrian Airlines as well as Lufthansa's Star Alliance Partners
will offer capacities to Lufthansa customers in Asia.
Lufthansa maintains daily services to the Asia
Pacific region and is working on finding travel solutions for all
its booked passengers. The airline will, however not be able to
offer its full usual flight program out of Singapore and its South
East Asian Gateways in Jakarta, Kuala Lumpur, Ho Chi Minh
City / Saigon and Bangkok. The special flight schedule will help
customers to find out ahead of time, if their flights will be
affected. The special flight schedule for the period of the strike
can now be accessed at lufthansa.com which lists all flights
that should be operating according to the current plan. Depending
on the actual operating conditions during the days of the strike,
further changes can be anticipated to the special flight schedule.
Customers who have purchased a Lufthansa ticket
for a flight which is operated by a partner airline (codeshare)
will not find the LH flight number known to them in the special
flight schedule, as the partner airlines are not affected by the
strike. These flights will operate as planned; flight numbers
LH1400-2629 and LH5050-6999).
Customers who did not provide a
contact number or email address in their booking reference to be
contacted by Lufthansa can get in touch with their travel agent or
Lufthansa via the airline's website or telephone hotlines.
Passengers already booked on a Lufthansa flight during the period
from Monday, 22 February 2010 to Thursday, 25 February 2010 can
rebook once free of charge on another Lufthansa flight, if they
wish to change their travel plans – subject to conditions that
their tickets were issued before Thursday, 18 February 2010, the
new travel date is before Monday, 31 May 2010 and their arrival
and departure destinations remain the same.
Should a flight be canceled, and the purpose of
the journey no longer applies, passengers can cancel their booking
free of charge.
Passengers on domestic German flights, whose
flights have been canceled, can independently purchase a rail
ticket for the identical route in the same travel class and later,
together with proof of the flight ticket purchased from Lufthansa,
claim a refund.
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