The Vereinigung Cockpit (VC) union has called on
Lufthansa pilots to participate in a four-day walkout from 22 to
As a response, Lufthansa has set up a free number - 0800 / 8 50 60
70 - for customers to call and obtain information about their
flight bookings (re-bookings/cancellations). Information about
ongoing flight operations can also be acquired under
ďArrival and DepartureĒ at lufthansa.com. For customers in
Singapore, the customer hotline is +65 6245 5600 and will be open
between 05:00 and 19:00 daily.
already booked on a Lufthansa flight in the period from 22 to
25 February 2010 can rebook once free of charge on another Lufthansa
flight, if they wish to change their travel plans Ė provided their
ticket was issued before 18 February 2010, the new travel date is
before 31 March 2010 and there is no change in their departure and
Should the purpose of a
journey become null and void because of a flight cancellation,
passengers can annul their flight booking free of charge.
Passengers travelling within Germany can switch to a journey by
rail with Deutsche Bahn, if their flights have to be cancelled.
For that purpose, they must exchange their electronic ticket (etix)
for a travel voucher at a Lufthansa automatic check-in terminal.
Alternatively, customers can buy a train ticket for the route for
which their flight ticket was valid. The train ticket can then be
submitted with the flight ticket to Lufthansa for a refund.
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